Quote for customer support
What to put in the note
Use this page when you want the desk on a real queue. The form below sends the note to the desk. It does not open a ticket.
Put four things in the note.
The channel. Live chat, tickets, or both. Services is the map if you are not sure which hole you are filling.
The hours. Weekdays, nights and weekends, or every watch.
The rough volume. You do not need an exact count. A range is enough: how many conversations a night, or how many tickets a day.
The ceiling. What the desk may decide while your own team is away, including whether any money can move. If the ceiling is zero, say zero. A guessed refund is worse than a ticket left open.
The monthly seat price is already on the pricing page: $2,000 for a weekday seat, $3,500 after hours, $6,000 for 24/7, and $12 for each overflow ticket the desk touches. You do not need to ask for a number that is published. A quote is how a specific queue gets connected.
What not to send
Do not put passwords, payment numbers, or a customer’s private history into the form. The desk does not need them to price a queue. The terms say what this site will not promise, including a response time. The privacy page says which fields the form sends, and that the site does not keep a copy.