Free tools
Free tools for support teams
Three calculators for deadlines, staffing cost, and a weekly roster. They run in the browser, update as you change a number, and do not ask for an account. A result is not a quote.
- SLA calculator
First-response and resolution deadlines from business hours, holidays, pauses, and a time zone.
- Support cost calculator
Workload, full-time staff, and monthly cost for weekday cover or a 24/7 seat. Your rates, plus Hearthvane’s published seat prices.
- Shift coverage planner
A week of shifts, the hours nobody is covering, and a planning headcount. It passes the same numbers to the cost calculator.
Published seat prices, in US dollars per person on duty, stay on pricing. To put a desk on a real queue, ask for a quote.