Customer support seat pricing
The price is per seat
The price is per seat, per month, in US dollars. A seat is one person on duty. You do not type an hourly rate. The table is the rate card. The calculator under it multiplies a row by the number of seats.
| Cover | Price | Hours |
|---|---|---|
| Weekday desk | $2,000 a seat each month | Monday to Friday, 8 hours a day |
| After hours | $3,500 a seat each month | 16 hours a day, 7 days |
| 24/7 | $6,000 a seat each month | All day and all night |
| Per ticket | $12 for each ticket the desk touches | Overflow on a queue you already staff by day |
Weekday desk
Monday to Friday, 8 hours a day. $2,000 a seat each month. Your own team can still own the night.
After hours
16 hours a day, 7 days. Nights and weekends, with a written handoff in the morning. $3,500 a seat each month. Narrower than a full clock, wider than a promise to glance at chat. The work itself is on the after-hours page.
24/7
The seat stays open all day and all night. $6,000 a seat each month. A second seat is another $6,000, because a second person is on duty at the same time. Round-the-clock support describes the three watches. This row is only the price.
Per ticket
If you only want overflow, the fee is $12 for each ticket the desk actually touches. A first note counts. Opening the subject line and closing it does not. This is for a queue you already staff during the day. It does not buy a person present all night.
One seat is one person present
The dollar figure is for presence, not for a headcount you have to guess. A 24/7 seat means someone is on duty through the day and the night. It does not mean one employee works every hour. How many people a week of that presence implies depends on the hours, the paid week, and the shrinkage you type into the shift planner. The planner’s total is arithmetic from those inputs. It is not a Hearthvane roster, and it does not change the $6,000.
Use the table when you want the price of a seat. Use the planner when you want to see the gap in a week. Use the quote when the queue is specific enough that a seat count has to be agreed.
What the price does not include
A seat is a person on the queue you described. It is not a promised response time, a saving, or a result for your customers. Refunds, account changes, and which tools may be opened are set before the first shift, in the quote, not by this table.
The support cost calculator is a separate sheet for your own team’s hours, shrinkage, and ticket volume. It does not change the prices on this page. A signed agreement is still a separate document. If you want the desk to confirm a figure against a real queue, use the quote form. It sends the note.